Terms

About us

This website is operated by WEFIX LONDON LIMITED, a company registered in England and Wales with company number 14625566, trading as WeFix London from 15 Newport St, London SE11 6AJ. Email info@wefix.london, telephone 020 7889 1111.

How we charge

• Work can be charged by the hour, as a written estimate/fixed price, or as a day rate.
• Hourly work: one-hour minimum, then billed in 15-minute increments. All prices plus VAT.
• Materials supplied by WeFix carry a 30% trade charge. Material collection/delivery and some estimates or reports are chargeable.
• Emergencies are attended within 1 hour, 24/7, and charged at standard rates during normal working hours.
• Payment in full on receipt of invoice. All major credit and debit cards accepted - engineers carry chip & pin machines and issue a receipt.
• Bank holidays, Christmas and New Year are subject to price change.

Current prices are on our rates page. Your written estimate or invoice sets out the specifics of your job and takes priority over this summary.

Guarantees

Workmanship is guaranteed for 12 months. New boilers carry the manufacturer’s warranty (up to 12 years, depending on the model and registration). New bathroom installations are guaranteed for 10 years and new roofs for 20 years. These guarantees are in addition to your statutory rights under the Consumer Rights Act 2015.

Online estimates and bookings

Prices shown by our instant estimate tool are guides based on our published rates and the information you enter. Online booking requests are confirmed by our call centre; a booking is not confirmed until we have contacted you.

Using this website

We try to keep this website accurate and available but cannot guarantee it will always be error-free or uninterrupted. Content, photographs and branding on this site belong to WEFIX LONDON LIMITED and may not be reused without permission. Links to other websites are provided for convenience; we are not responsible for their content.

Complaints

If something isn’t right, please tell us straight away on 020 7889 1111 or at info@wefix.london so we can put it right.

These terms are governed by the law of England and Wales.