Plumbers & heating engineers · London
London’s plumbers& heating engineers.On call 24/7.
Real people answer every call at our London call centre. Emergencies are attended within one hour, by DBS-checked engineers, at published hourly rates.
Family trade since 1979 · 75 vans on London’s streets
Before we arrive
On the way
Rob Griffiths
Heating & plumbing engineer · 29 yrs
- Vehicle
- WF•• •••
- Checks
- DBS cleared
4.9
Google rating
1,755
Google reviews
24/7
London call centre
1 hr
Emergency response
75
Liveried vans
1,979
Family in the trade since
What we fix
Plumbing, heating & everything that connects to it
Our own engineers - not subcontractors - cover every trade a home needs, so one call sorts the leak and the ceiling it damaged.
The WeFix standard
Old-fashioned service. No surprises.
WeFix was started by three generations of the Mullins family to bring back the service London customers kept asking for.
Real people, 24/7
Every call answered by real people at our 24/7 London call centre - no automated systems
Know who’s coming
Before arrival we send the engineer's name, photo and vehicle registration. Every engineer carries photo ID, wears WeFix uniform, drives a liveried van and is DBS checked.
Itemised invoices
Every invoice shows a full breakdown: labour, start and finish times, the work carried out, and itemised materials with costs.
Within the hour
Emergencies attended within one hour, day or night - and charged at standard rates during normal working hours.
Clean, liveried vans
We don’t allow dirty or damaged vehicles on the road. Dust sheets and overshoes are always used and rubbish removed.
Qualified & guaranteed
Gas Safe, NICEIC and F-Gas qualified engineers. All work guaranteed for 12 months - longer on boilers, bathrooms and roofs.
Our 24-hour call centre at 15 Newport Street, Kennington.
Before we arrive
On the wayRob Griffiths
Heating & plumbing engineer · 29 yrs
- Vehicle
- WF•• •••
- Checks
- DBS cleared
12 months
Workmanship
up to 12 years
New boilers
10 years
New bathrooms
20 years
New roofs
How it works
From your call to a fixed problem
Step 1: You call, we answer
A real person at our Kennington call centre picks up - at 3pm or 3am. No menus, no machines.
Step 2: Engineer details sent
We send the engineer's name, photo and van registration, and an arrival time. Emergencies: within the hour.
Step 3: Price before work
Your engineer diagnoses the problem and explains the cost first. Bigger jobs get a written estimate.
Step 4: Fixed and guaranteed
Tidy work, a fully itemised invoice, card payment on the spot and a 12-month guarantee.
Transparent rates
Prices you can see before you call
Hourly rates plus VAT, a one-hour minimum, then 15-minute increments. Every invoice shows start and finish times and itemised materials.
| Service | 7am - 7pm | 7pm - midnight | Midnight - 7am |
|---|---|---|---|
| Heating & gas | £150 | £195 | £375 |
| Plumbing | £145 | £185 | £365 |
| Leak detection | £175 | £220 | £390 |
| Drains | £170 | £200 | £400 |
| Gas Safety Certificate or boiler servicefixed fee | £145 | £190 | - |
Reviews
What London says about us
Rated 4.9 out of 5 from 1,755 reviews on Google.
“Chris F. did a fantastic job again - even working in a last minute request that I had. Super happy on how efficient, calm and meticulous he works. From installing Lvt flooring, to sorting the sub-floor prep or skirting - Chris provides an excellent work.”
“Rob just came out for an emergency call out he fixed the broken tap offer some advice on some other plumbing issues. We had an excellent service and he was so friendly and helpful. Thank you”
“Trevor G was super efficient and repaired our floorboard within 15 minutes. Excellent service, competitive fees, very impressed. Highly recommend.”
“Sam has been excellent and handled all the jobs we required and above! Highly recommended!”
“Luke was great. Great service all around, highly recommend.”
“Cory came to fix my window/door, very efficient, would definitely recommend”
Three generations
A family business, back on London’s streets
Charlie Mullins OBE started out as an apprentice plumber and in 1979 founded what became London’s best-known plumbing company. In October 2024 he launched WeFix London with his son Scott and grandson Ashley.
The idea is simple: a personal service where calls are answered by real people, engineers are vetted and properly trained, prices are transparent, and apprentices are brought through to keep the trade alive.
Service areas
Across London, from Kennington outwards
Our vans set out from 15 Newport Street, SE11 - minutes from Westminster, the City and the South Bank - and cover every London borough plus Weybridge and Cobham.
FAQ
Straight answers
Quick answers to what customers ask us most.
How quickly can WeFix London get an engineer to me?
For emergencies we aim to have an engineer with you within one hour, 24 hours a day, often sooner. Non-urgent work is booked at a time that suits you. Call 020 7889 1111 and a real person at our London call centre will give you an arrival time.
How much does a plumber cost per hour in London with WeFix?
Our plumbing rate is £145 per hour from 7am to 7pm on weekdays, £185 from 7pm to midnight and £365 from midnight to 7am, all plus VAT. Weekend rates are £185, £210 and £390. There is a one-hour minimum, then billing in 15-minute increments.
How much does a heating engineer or boiler service cost?
Heating and gas work is £150 per hour plus VAT on weekdays from 7am to 7pm. A boiler service or landlord Gas Safety Certificate is a fixed £145 plus VAT on weekday daytimes, or £280 plus VAT for both together. Evening and weekend prices are on our rates page.
Do you charge a call-out fee?
No. There is no separate call-out fee. You pay for time spent on the job at our published hourly rate, with a one-hour minimum and then 15-minute increments, plus any materials. Emergencies during normal working hours are charged at our standard rates, not a premium.
How are materials charged?
Materials supplied by WeFix carry a 30% trade charge on top of their cost, and each item is listed on your invoice with its price. You are welcome to supply your own fittings, such as taps or a bathroom suite, and our engineer will check they suit your system first.
Real people, 24/7
Need a plumber or heating engineer?
Call now and a real person at our London call centre will answer. Emergencies attended within one hour, day or night.