About us
A family business, built on service
WeFix London is a traditional British family business founded by three generations of the Mullins family, in response to customers asking for the service they remembered.
Our story
Three generations of the Mullins family
Charlie Mullins OBE has spent more than 50 years in the trade, from apprentice plumber to building London’s most successful plumbing company from one man and a van in 1979. His son Scott has 35 years in the family business, and grandson Ashley started as an apprentice plumber.
Together they launched WeFix London in October 2024 with a simple aim: bring back a family-run, gold-standard service to London homes and businesses - calls answered by real people around the clock, vetted and uniformed engineers, honest pricing and properly trained apprentices.
Many of our managers and engineers worked with the family for decades before WeFix, so you get that experience from day one.
1,979
Family in the trade since
75
Liveried vans
100+
Staff
24/7
Call centre
Our ethos
What we promise
The principles WeFix was founded on - and how we run every job.
- A very personal service, with the customer always coming first.
- Every enquiry dealt with by real, experienced people - no automated systems.
- Only employing office staff and tradespeople with an excellent work ethic who are the very best at their jobs.
- Quality control as our watchword for workmanship, reliability and customer care.
- Doing the job properly every time, transparently and correctly priced.
- All staff cleared with comprehensive employment and DBS security checks.
- A supported apprentice programme to train the next generation of tradespeople.
- Warranties that reflect our confidence in our workmanship.
- Genuine reviews only.
- Branding, uniforms and vans that reflect quality and reliability - no dirty or damaged vehicles on the road.
Timeline
1979 to today
1979
Where it started
After completing his apprenticeship, Charlie Mullins founds a plumbing company from a basement office - it becomes London’s best-known plumbing brand.
1990s
From cowboy to corporate
Uniforms, smart vans, a real 24/7 service and transparent pricing become the model - growing to 500+ staff with an in-house apprentice training centre.
2015
Bog Standard Business
Charlie’s autobiography charts the journey from council estate to an OBE awarded at Buckingham Palace for services to plumbing.
2021
Sold
The original company is sold to private equity after 41 years.
2024
WeFix London launches
On 1 October 2024 three generations of the Mullins family switch on a new 24/7 operations centre at Newport Street and the first WeFix vans hit the road.
2026
Growing fast
By October 2026 WeFix has 75 vans on the road and employs more than 100 people, with apprentices in plumbing, heating, electrics and the office.
Leadership
The people in charge
Charlie Mullins OBE
Chairman & founder
Scott Mullins
CEO
Ashley Mullins
Founder & Managing Director
Samantha Mullins
Director
Chris Bulmer
Finance Director
Jonathan Smith
General Manager
Accreditations
Qualified, registered, insured
Gas Safe Register
All gas and boiler work carried out by Gas Safe registered engineers.
NICEIC Domestic Installer
Electrical work by NICEIC-registered electricians.
F-Gas certified
Air conditioning and heat pump refrigerant work by F-Gas certified engineers.
REFCOM
Registered refrigerant-handling company for air conditioning work.
Peace of mind
Insurance, checks & guarantees
- All engineers and office staff are DBS checked before joining.
- Fully qualified tradespeople, fully insured.
- Engineers wear WeFix uniform, carry photo ID and drive liveried vans.
- Boilers fitted from Ideal, Vaillant, Worcester Bosch, Glow-worm, Keston and more.
- Payment by card to the company - never cash to the tradesperson.
12 months
Workmanship
up to 12 years
New boilers
10 years
New bathrooms
20 years
New roofs
Company details
Registered name
WEFIX LONDON LIMITED
Company number
14625566
Head office
15 Newport St, London SE11 6AJ
Trading since
1 October 2024
Real people, 24/7
Need a plumber or heating engineer?
Call now and a real person at our London call centre will answer. Emergencies attended within one hour, day or night.