Emergency response within 1 hour
Emergency plumbers in London, 24/7
Burst pipes, water coming through a ceiling, no heating in winter, an overflowing toilet or a total power cut - these can't wait until Monday. Our call centre is staffed around the clock, including bank holidays, and our engineers work through the night.
From £145/hr + VAT · weekdays 7am-7pm
What to do in an emergency
For a plumbing, heating, drainage or electrical emergency in London, call WeFix on 020 7889 1111 at any hour. A real person at our London call centre answers, and we aim to have an engineer with you within one hour, often sooner. Emergencies during normal working hours are charged at our standard rates.
While you wait, we will tell you how to make things safe. Before your engineer arrives you will receive their name, photo and van registration, so you know exactly who is at the door.
Why choose WeFix
Within one hour
Emergency response 24/7, often sooner.
Real people
Our own London call centre - no automated systems.
Standard rates in hours
No emergency premium during normal working hours.
Know who is coming
Engineer's name, photo and van reg before arrival.
What we cover
Emergencies we attend
Emergencies we attend
- Burst pipes and leaks
- Water through ceilings
- No heating or hot water
- Boiler breakdowns
- Blocked and overflowing toilets and drains
- Gas leaks (after the gas emergency line)
- Electrical faults and power loss
- Lock-outs and break-in damage
- Roof leaks and storm damage
Make it safe while you wait
- Turn off the water at the stopcock
- Switch off electrics near water at the consumer unit
- Smell gas? Leave and call 0800 111 999
- Move valuables away from water
- Open windows if you suspect fumes
Prices
Plumbing rates
Published prices plus VAT. One-hour minimum, then 15-minute increments. Emergencies during normal hours at standard rates.
| Service | 7am - 7pm | 7pm - midnight | Midnight - 7am |
|---|---|---|---|
| Plumbing | £145 | £185 | £365 |
| Service | 7am - 7pm | 7pm - midnight | Midnight - 7am |
|---|---|---|---|
| Plumbing | £185 | £210 | £390 |
Materials supplied by WeFix carry a 30% trade charge. Bank holidays may differ. All rates · Instant estimate
How it works
What happens when you call
Step 1: Call 020 7889 1111
A real person answers immediately, day or night, and talks you through making it safe.
Step 2: Engineer dispatched
We send the engineer's name, photo and vehicle registration. Aim: with you within one hour.
Step 3: Fix or make safe
The engineer stops the damage, explains the repair and cost, and fixes it there and then where possible.
Step 4: Itemised invoice
Labour, times and materials itemised. Pay by card. Work guaranteed for 12 months.
Reviews
From our customers
“Chris F. did a fantastic job again - even working in a last minute request that I had. Super happy on how efficient, calm and meticulous he works. From installing Lvt flooring, to sorting the sub-floor prep or skirting - Chris provides an excellent work.”
“Rob just came out for an emergency call out he fixed the broken tap offer some advice on some other plumbing issues. We had an excellent service and he was so friendly and helpful. Thank you”
“Trevor G was super efficient and repaired our floorboard within 15 minutes. Excellent service, competitive fees, very impressed. Highly recommend.”
Emergencies - customer feedback
Air Conditioning Problem
“Mark Lavender did a wonderful job. Attended within an hour of my calling on a hot day and resolved the problem with my air conditioning . Mark was hugely helpful and explained everything clearly.”
Prompt and Informed
“Matt did a fantastic job. He was polite, informed and efficient. Booking the job was easy and Matt came within an hour. Thanks very much!”
Definitely recommend
“Brian F was great, came within an hour and sorted what we needed. Definitely recommend”
FAQ
Emergencies: your questions answered
How fast can an emergency plumber get to me?
We aim to have an engineer with you within one hour of your call, 24 hours a day, and often sooner. When you call 020 7889 1111 a real person at our London call centre answers, tells you the expected arrival time and sends your engineer’s details.
Do you charge more for emergencies?
During normal working hours, emergencies are charged at our standard rates, from £145 per hour plus VAT for plumbing. Evening and overnight work uses our published evening and night rates. There is no separate call-out fee: one-hour minimum, then 15-minute increments.
What should I do first if a pipe bursts?
Turn off the water at the stopcock straight away - usually under the kitchen sink. Switch off electricity at the consumer unit if water is near sockets, lights or appliances. Open taps to drain the system, move valuables, catch water in buckets and call us on 020 7889 1111.
What if I smell gas?
Leave the property, do not use switches or naked flames, and call the National Gas Emergency Service on 0800 111 999. They will make the supply safe. Once it has been made safe, call WeFix and a Gas Safe registered engineer will find and repair the fault.
Real people, 24/7
Need a plumber or heating engineer?
Call now and a real person at our London call centre will answer. Emergencies attended within one hour, day or night.